BOUDJEMAA RAHMA SABIHA
Executive Assistant – Information Systems Division
Profile summary
Experienced Executive Assistant with nearly ten years of experience within a major telecommunications company. Accustomed to working in demanding environments, I excel in administrative management, project coordination, reporting, and internal and external communication. With strong organizational and confidentiality skills, I effectively support management in overseeing strategic, operational, and managerial activities.
Career highlights
Managed Executive Operations: Effectively managed executive agendas, meetings, and travel arrangements, ensuring smooth operational flow for senior management.
Reporting and Data Consolidation: Supervised quality reporting and consolidated performance data, providing accurate information to senior management and supporting strategic decision-making.
Key skills
Professional experience
- Supervised quality reporting and performance data consolidation. - Centralized, analyzed, and provided accurate information to senior management. - Established and tracked performance indicators and corrective action plans. - Managed and led a team, delegated tasks, and monitored objectives. - Collaborated with Quality and Finance departments to ensure process compliance.
- Supervised quality reporting and performance data consolidation.
- Centralized, analyzed, and provided accurate information to senior management.
- Established and tracked performance indicators and corrective action plans.
- Managed and led a team, delegated tasks, and monitored objectives.
- Collaborated with Quality and Finance departments to ensure process compliance.
- Manage the executive agenda, meetings, and travel arrangements. - Coordinate cross-functional projects and monitor monthly and annual action plans. - Draft meeting minutes, reports, and administrative documents. - Serve as a key contact between management, departments, and external partners. - Monitor budgets, expenses, and invoices in collaboration with the Finance Department. - Ensure confidentiality and smooth flow of internal information. - Respond proactively to urgent matters and shifting priorities.
- Manage the executive agenda, meetings, and travel arrangements.
- Coordinate cross-functional projects and monitor monthly and annual action plans.
- Draft meeting minutes, reports, and administrative documents.
- Serve as a key contact between management, departments, and external partners.
- Monitor budgets, expenses, and invoices in collaboration with the Finance Department.
- Ensure confidentiality and smooth flow of internal information.
- Respond proactively to urgent matters and shifting priorities.
- Handled inbound and outbound calls with professionalism. - Assisted and advised customers on products and services. - Managed complaints and provided appropriate solutions. - Updated customer files and tracked service requests.
- Handled inbound and outbound calls with professionalism.
- Assisted and advised customers on products and services.
- Managed complaints and provided appropriate solutions.
- Updated customer files and tracked service requests.
- Handled administrative data entry and documentation. - Archived and maintained accurate internal records.
- Handled administrative data entry and documentation.
- Archived and maintained accurate internal records.